Availability Services(AMC & SOC)
Annual Maintenance Contract & Oncall Services
We offer a variety of yearly computer hardware service contract packages designed to meet your requirements. All major types of server, computer, laptop and printer are covered. Service levels include 4 hour response. 24 hour cover is also available.
Service Deliverables:
- Onsite Support
- attend the breakdown calls as per the SLA, usually the same day
- repair/replace the defective components (at our cost for comprehensive AMC)
- Preventive maintenance of your computer every quarter
- Optimize the settings so that they work efficiently
- make sure you can connect to your network flawlessly
- Provide Standby for the faulty material
- Minimum downtime of the equipment
- Telephonic support or remote support
We offer two types of maintenance contract:
Comprehensive - We provide service and repair/replace the defective parts at our cost.
Service only - We provide service and you pay the repair/replacement cost only.
In summary benefits are many
- One low annual fee
- Certified Engineers
- On-Site Repair & Maintenance
- Support for wide variety of Hardware and Software
- Guaranteed response times
- Preventive Maintenance program
- Technical Support
- Free Parts repairing & replacement for Comprehensive only