Availability Services(AMC & SOC)

Annual Maintenance Contract & Oncall Services

We offer a variety of yearly computer hardware service contract packages designed to meet your requirements. All major types of server, computer, laptop and printer are covered. Service levels include 4 hour response. 24 hour cover is also available.

Service Deliverables:

•     Onsite Support
•     attend the breakdown calls as per the SLA, usually the same day
•     repair/replace the defective components (at our cost for comprehensive AMC)
•     Preventive maintenance of your computer every quarter
•     Optimize the settings so that they work efficiently
•     make sure you can connect to your network flawlessly
•     Provide Standby for the faulty material
•     Minimum downtime of the equipment
•     Telephonic support or remote support

We offer two types of maintenance contract:

Comprehensive - We provide service and repair/replace the defective parts at our cost.
Service only - We provide service and you pay the repair/replacement cost only.

In summary benefits are many

•     One low annual fee
•     Certified Engineers
•     On-Site Repair & Maintenance
•     Support for wide variety of Hardware and Software
•     Guaranteed response times
•     Preventive Maintenance program
•     Technical Support  
•     Free Parts repairing & replacement for Comprehensive only